Coffee Shop Mobiles App
Case study
Small coffee shop which is starting to have a lot of customers and long queues.
Solution
From the existing cases, a mobile application will be made about ordering a Coffee Shop that is can be ordered online to try to solve the problems faced by the user. So that by making this mobile application, it is hoped that it can help users to make it easier to useorder drinks/food without having to wait in long lines.
To solve the problem, I use the design thinking method.
EMPHATIZE & DEFINE PHASE
User Research
In conducting user research, I select users who meet the criteria of the general public, both workers and students, who like coffee and have ordered coffee either directly or indirectly. So that by doing this user research we can find problems faced by users,
Emphaty Maps
Persona
This User Persona was created to make it easier for me to find a capable design solution create a user-friendly app experience.
Our
Story
This is your About page. This space is a great opportunity to give a full background on who you are, what you do, and what your site has to offer. Your users are genuinely interested in learning more about you, so don’t be afraid to share personal anecdotes to create a more friendly quality.
Every website has a story, and your visitors want to hear yours. This space is a great opportunity to provide any personal details you want to share with your followers. Include interesting anecdotes and facts to keep readers engaged.
Double click on the text box to start editing your content and make sure to add all the relevant details you want site visitors to know. If you’re a business, talk about how you started and share your professional journey. Explain your core values, your commitment to customers and how you stand out from the crowd. Add a photo, gallery or video for even more engagement.
User Journey Maps
This user journey map was created to identify the user's pain points and to describe the visualization the steps the user takes to achieve his goals.
IDEATE
Wireframe Lo-fi
Wireframe Hi-fi
Prototype
Moodboard
Usability Testing
Testing Plan:
This usability testing uses the moderated testing method.
Where this test is carried out directly but remotely.
Applications used for doing this test include Zoom meeting and Maze.
Target Participants:
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The target participants who will be selected for usability testing are 3 people Public 20-30 years old consisting of an accountant and 2 students which love coffee and have ordered coffee online.
Participant Task:
User is asked to try to place a coffee order using
payment method available and provide assessments and input related to the design, features, and user experience when doing usability testing
Test result
Conclusion
So the conclusions that can be based on the test results include:
1. Repair the prototype, which is a feature to return to the home.
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While the pain points and input obtained from the user's exploration of the application
including:
1. Adding promo features, so that users are more interested in using the application.
2. Added a sugar dosing feature, so the user can choose whether the user wants to
order it without sugar or use sugar. If the user wants to add sugar
then the user wants to be able to choose whether extra sugar, less sugar, etc.
3. Added the cancel order feature
Redesign
Reasons for redesigning:
Because based on research that has been analyzed, this application still needs to make improvements in terms of some features.
Redesign Plan:
-Added promo feature.
-Added sugar dosing feature.
-Added the cancel order feature, but the user can only cancel the order before 3 minutes after reservation is made. This is done to prevent unwanted things from happening.
For example, maybe there is a random person who places an order but he suddenly cancels Orders when the coffee has started will be sent to the customer's address.
The next plan
The next plan is to do a second usability test and monitor the extent to which this project is successful, and continue to make updates according to user needs.